The first major aspect of this project was conducting the virtual interviews. (Many support tasks occurred behind the scenes, summarized at the end of this walkthrough). We selected virtual interviews because of COVID and scheduling concerns. We used Discord to conduct the interviews and had participants share their screens. A bot captured the audio and video so we could review them if needed.
All team members took detailed notes during the interview sessions, recording items such as pain points, failures (on a scale from minor, moderate, major, and catastrophic) that participants encountered. We had the participants utilize the Talk Aloud methodology as they performed various tasks so we could understand their thought processes and evaluate how they approached the character creator. We also conducted post-test interview questions to garner additional insights and final thoughts.
High-Fidelity User Testing
Virtual Participant Interviews